Delivery and Returns
We aim to ship your parcel within 1-2 days of receiving your order excluding weekends and bank holidays.
The delivery service we use is Royal Mail 2nd Class signed for. You should receive your new handbag within 3-5 working days after it is posted.
We also offer express delivery for an extra cost.
The cost of postage is as follows:
Standard postage is £2.99
Express delivery is £4.99
Please note delivery times are an estimate and may take longer at this time. We are not responsible for delays in the postal service.
We hope you love your new purchase but if you do wish to return your item you can do so within 14 days of receiving it for a full refund.
Please email firstname.lastname@example.org as soon as possible to arrange your return and we will provide you with a return address.
Your item must reach us within 14 calendar days of receiving it as anything after this will not be accepted.
Your item must be returned with the tags still attached and must be unworn and in its original condition. If the item shows any signs of use then the return will be rejected.
Please include a note with your name, address and order number in the package.
Return postage will be covered by you and we recommend that you use a tracked postage service as any loss is your responsibility.
Your refund will be made to the original payment method and should arrive within 3–5 business days. If you payed using Klarna then the refund will be issued to Klarna who will adjust your account accordingly.
We check each item carefully before sending them but if your item arrives damaged or faulty please contact us at email@example.com within 3 days where we can arrange a return for you.